Salesforce.com as a Platform for Operational Effectiveness
Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce. Organizational Effectiveness groups directly concern themselves with several key areas including talent management, leadership development, and Avideon’s focus which is organization design and structure, design of measurements and scorecards, implementation of change and transformation, deploying smart processes and smart technology to manage the firms’ human capital relative to organizational goals and objectives.
Avideon’s approach to Operational Effectiveness include:
- Alignment of business process areas within Salesforce.com
- Improve trade-offs between reliability, speed and quality in the above areas
- Strategies for higher adoption rates in these areas
- Facilitates/initiates/catalyses capability building: structure, process and people
Enterprise solutions like Salesforce.com in an operational environment must be right, and any glitch or acquiescence to “technology” will compound over time. There are several disciplines that support Operational Effectiveness success:
Decision Making – Ways in which people make decisions; enabling them real time to make good decisions; improving quality of decisions by leveraging adjacent disciplines; and replicating relevant business processes, creating new ones and implementing their results to make organizations effective
Change & Learning – Ways in which people learn, change, adopt and align and are influenced by dynamics in their business environment; and leveraging this knowledge to create effective organizations that are able to adapt given reliable quantifiable data.
Group Effectiveness – Ways in which people work well together to bringing ideas, innovation and adaptation to business process to impact the overall ability to meet or exceed business goals and objectives.
Ubiquitous Systems– Ways in which enterprise systems like Salesforce.com and the information gained by a comprehensive deployment can influence user success and make an organizations more effective
Management– Ways in which management can can influence user success and make an organizations more effective. Salesforce.com, or any technology for that matter, is not a replacement for good management.
Salesforce.com in the enterprise is a complex system. Complexity is generally used to characterize something with many parts where those parts interact with each other in multiple ways. A change in one sales process, may effect a lead conversion process or an opportunity validation rule setting. Our approach to managing the complexity of Salesforce.com is through business process review, effective Salesforce.com administration and comprehensive support.